ATLANTIC CITY, N.J. – September 22, 2011 – IGI Health, a leading provider of data connectivity software and consulting solutions, announced that the company will be a featured presenter at today’s Interoperability Showcase™ at the New Jersey and Delaware Valley HIMSS Chapters’ Annual Fall Conference at Caesar’s Hotel & Casino in Atlantic City, N.J.
IGI Health will demonstrate the clinical data sharing and interface work completed for Health-e-cITi NJ, and will be joined by additional representatives from Newark Beth Israel Medical Center, MONOC Hospital Service Corp, the Visiting Nurses Association of Central Jersey, Emergency Department Information Management Solutions, Sage and Allscripts. The demonstration will take place between 11:15 a.m. to 5:30 p.m.
“IGI Health has provided the IT infrastructure for Health-e-cITi-NJ in an effort to help providers like Newark Beth Israel Medical Center achieve the meaningful data integration and information exchange needed to truly streamline their healthcare operations,” says Lee Barrett, CEO, IGI Health. “At today’s Interoperability Showcase, we’ll be demonstrating this partnership with other leading healthcare stakeholders, and discussing the implementation of IGI Health’s ORBIT®-HIE Clinical Exchange, ORBIT Physician Portal, ORBIT Patient Portal, ORBIT HIE Meaningful Use Reporting and the Intel SOA Expressway for Healthcare.”
The New Jersey and Delaware Valley HIMSS Chapters’ Annual Fall Conference brings together HIT professionals to share their knowledge and offer real life solutions for everyday use in health care systems. Keynote speakers include Mark Blatt, MD, director, Healthcare Industry Solutions, Intel; John D. Halamka, MD, MS, CIO, Beth Israel Deaconess Medical Center; and Shawn Remacle, director, US Provider Solutions, Microsoft.
Held at HIMSS conferences in locations across the globe, HIMSS Interoperability Showcases provide the opportunity for healthcare stakeholders to come together and demonstrate the benefits of using standards-based interoperable health IT solutions for effective and secure health data information exchange.
About IGI Health
IGI Health is a leading provider of data connectivity software and consulting solutions that power the clinical and financial transactions necessary to optimize care and drive revenue for health care provider and payer organizations. The company offers a wide range of standards-based health information exchange (HIE) and transactional solutions, including its proven ORBIT software suite. These solutions provide secure access to patient, claims, analytics and reporting data, while facilitating the seamless exchange of clinical and financial data sets between health systems, hospitals, clinics, payers, labs, pharmacies and other industry partners. To learn more, visit www.igihealth.com or contact sales@igiusa.com.
Press contact information:
Dave Anderson, Dodge Communications, 770-576-2547
danderson@dodgecommunications.com
ADVANTAGE Health Solutions, Inc.SM to Use ORBIT® Solutions and Services from IGI Health for Clinical Data Integration and Reporting
PISCATAWAY, N.J. - July 19, 2011 - IGI Health, a leading provider of healthcare IT connectivity solutions, today announced that it has signed an agreement with ADVANTAGE Health Solutions, Inc.SM (ADVANTAGE) to provide the health plan with the ORBIT® Clinical Exchange and secure web-based portal for its Accountable Care Support Infrastructure. The ADVANTAGE Accountable Care Support Infrastructure pilot program was implemented for the health plan's almost 5,000 insured members and over 50 primary care providers in Kokomo, Indiana.
Under the terms of the agreement, IGI Health will provide the company's ORBIT Health Information Exchange (HIE) and the ORBIT Health Gateway framework, allowing the ADVANTAGE to integrate clinical data and better support reporting activities throughout the network. The two organizations are launching both modules of the ORBIT infrastructure this week. By creating efficiencies and delivering additional services, ADVANTAGE will be better equipped to:
"ADVANTAGE is strategically positioned to achieve the Triple Aim: Better care for individuals, better health for population and lower growth in expenditures," says Dr. Anthony Akosa, VP medical affairs at ADVANTAGE. "An IT solutions partner like IGI Health will help us achieve this goal by providing Accountable Care Support Infrastructure solutions."
"While ACOs are certainly becoming more prevalent across our nation's healthcare landscape, the inherent value of the model is deeply rooted in the selection and integration of an effective technology infrastructure," says Lee Barrett, CEO, IGI Health. "Through the use of IGI Health's ORBIT HIE and Gateway solutions, the ADVANTAGE Accountable Care Support Infrastructure pilot program will have the tools needed to achieve three key, long-standing goals in healthcare: improve population health, enhance the patient experience and reduce the overall cost of quality care."
IGI Health provides a range of IT connectivity and information exchange solutions that enable organizations to integrate diverse systems and manage administrative, financial and clinical transactions in an effort to enhance revenue cycle and reimbursement management workflows. Through its position as a national clearinghouse and healthcare solutions technology innovator, IGI Health is laying the foundation for sustainable accountable care organizations and health information exchanges across the country.
About IGI Health
A critical part of emerging initiatives, IGI Health is a leading provider of healthcare IT connectivity solutions to enhance Accountable Care Organizations, Health Information Exchanges and Health Information Networks. The company's ORBIT® software provides the foundation for custom and packaged portal solutions, such as the ORBIT® Payer-Provider Portal, that allow healthcare providers, payers, pharmacies, labs, application vendors and financial institutions to reduce administrative costs, improve financial transparency, and enhance healthcare information exchange. To learn more, visit www.igihealth.com or contact sales@igiusa.com.
About ADVANTAGE Health Solutions, Inc.
ADVANTAGE Health Solutions, Inc. SM, a local provider-sponsored health plan, offers health care benefits and solutions to Indiana employer groups of all sizes. ADVANTAGE has always taken a different approach in providing health plan benefits through their large and diverse network of providers. They focus on helping their members stay healthy and, when necessary, understand and deal with the challenges of chronic health conditions. It's not just about low cost, high quality health care access. it is about avoiding those unnecessary services and utilization that do not add value to the health care dollar. For more information, visit www.advantageplan.com.
HIMSS, Atlanta, March 1st, 2010
IGI Health announced today the Greater Newark Community health information exchange, which will be known as Health-e-cITi, has begun sharing clinical data to community-based partner institutions, physicians, other caregivers and patients. IGI Health is powering the exchange which is leveraging IGI's ORBIT® portal and the Intel® SOA Expressway for Healthcare. The first facility to implement the exchange is Newark Beth Israel Medical Center (NBI) who has empowered its healthcare community stakeholders by giving clinicians and neighboring Federally Qualified Health Centers (FQHCs) web-based access to integrated patient information with a common look and feel among area facilities.
In addition to internal providers using the exchange at Newark Beth Israel, the initial offering of interoperable services were rolled out in the fall of 2009 and include access to: New Jersey Medicaid's medication histories; an interface to the NJ state immunization system; and lab and radiology results from the NBI emergency departments. The Newark Community Health Centers, one of the FQHCs in New Jersey, are among the first end users that the ORBIT® portal has been rolled out to.
"NBI faced a challenge to provide interoperability among key stakeholders, deliver a unified comprehensive patient record, and create a flexible and scalable platform that can meet our community's needs now and in the future," said Tom Gregario, CIO of Newark Beth Israel Medical Center. "The Medicaid connection is a rare instance where a health plan and a provider's health information exchange are truly sharing clinical data." "IGI Health was able to build this connection using a cost-effective and highly-valued solution, while leveraging our investment in our disparate legacy systems. This positions us to be able to share valuable clinical information within the Newark community, thus creating an efficient health delivery system and reducing the cost of health within NBI and across the community and state agencies."
"We are very excited about the quality of the clinical data we are now able to see electronically," said Peter Velez, MPH, President and CEO of the Newark Community Health Centers. "Newark Beth used to fax over appointment and other patient information which was helpful, but it didn't tell the whole story. Now, we have medical record details available from Newark Beth at our fingertips as well as access to the State immunization records and real-time Medicaid medication histories. We anxiously await additional data like claims histories and patient eligibility to be made available from Medicaid and other health plans.
"By connecting the exchange to our New Jersey Medicaid medication history system, we are working to provide better outcomes for our clients in the highly concentrated Medicaid population," said John R. Guhl, director of the Division of Medical and Health Services within the NJ Department of Human Services. "This is an example of Continuity of Care as we allow care givers to process a query against our real-time medication history repository,thus taking the first step in fulfilling requirements of the Medicaid transformation grant and ARRA funding and we are pleased to be a part of it."
About Newark Beth Israel Medical Center
Newark Beth Israel Medical Center, a 673-bed regional care, non-profit teaching hospital, provides comprehensive health care to its local communities and is a major referral and treatment center for the northern New Jersey metropolitan area.
About New Jersey Medicaid
New Jersey Medicaid is a state- and federally-funded program that provides health insurance to parents/caretakers and dependant children, pregnant women, and people who are aged, including hospitalization, doctor visits, prescriptions, lab tests, nursing home care and other health care needs.
About New Jersey Medicaid
New Jersey Medicaid is a state- and federally-funded program that provides health insurance to parents/caretakers and dependant children, pregnant women, and people who are aged, including hospitalization, doctor visits, prescriptions, lab tests, nursing home care and other health care needs.
Newark Beth Israel Medical Center (NBI) announced the launch of its first comprehensive electronic health information exchange, which will offer a shared clinical data repository to its partner institutions, physicians, other care givers and patients. The solution offers a leading portal and interface engine. NBI has selected, New Jersey-based IGI to power the exchange by implementing the ORBIT® portal which provides a cost-efficient way to share clinical information both inside the hospital setting and with the community, external health information networks, state agencies and Medicaid. To build the internal and external interfaces, NBI has selected Intel's SOA Expressway for Healthcare. The combined solution is a collaboration between IGI and Intel that creates next generation solutions for hospitals and IDNs, and enables healthcare providers to securely exchange patient information at the point of care - key to providing better services and reducing integration costs.
"NBI faced a challenge to provide interoperability among key stakeholders, deliver a unified comprehensive patient record, and create a flexible and scalable platform that can meet our community's needs now and in the future," said Tom Gregario, CIO of Newark Beth Israel Medical Center. "The IGI-Intel solution offers an affordable, cost-effective and highly-valued solution that leverages our investment in our disparate legacy systems and positions us to be able to share valuable clinical information within the Newark community, thus creating an efficient health delivery system and reducing the cost of health within NBI and across the community and state agencies."
By implementing the Health Information Exchange, NBI will empower its healthcare community stakeholders by: giving clinicians in area hospitals and neighboring Federally Qualified Health Centers web-based access to an integrated patient information common look and feel among area facilities; and allowing clinical and administrative users of the system to collaborate. Additionally, NBI will serve its patient community by providing a patient-centric portal that aggregates complete patient demographics, encounters and clinical results into one common view. The initial offering of interoperable services includes building an interface to the NJ state immunization system, accessing NJ Medicaid medication histories, offering lab and radiology results in the emergency departments, implementing an electronic version of the Universal Transfer form and then sharing all of this same information with the 6 federally qualified health centers in the Newark area.
"As the healthcare industry looks to optimize interoperability amid steep budget cuts, we realize the critical need for hospitals and IDNs to extract meaningful clinical value from their HIE investments in months rather than years," said Arthur Kapoor, CEO of IGI. "We are excited to partner with an industry leader such as NBI who is looking to leverage their existing technology investments without compromising on data exchange or communication. ORBIT® is an open architecture framework, which means that cost reduction begins at an early stage of implementation."
"This implementation is a showcase for how Intel SOA Expressway for Healthcare's packaged standards implementation integration/translation capabilities can generate immediate ROI by reducing the number of system interfaces," said Girish Juneja, Director of SOA Products at Intel Corporation Software and Services Group. "By leveraging our modern SOA infrastructure, clinical portal providers like IGI are able to deliver rapid, affordable, high value, solutions to the Provider community."
About Newark Beth Israel Medical Center
Newark Beth Israel Medical Center, a 673-bed regional care, non-profit teaching hospital, provides comprehensive health care to its local communities and is a major referral and treatment center for the northern New Jersey metropolitan area.
About Intel® SOA Products Division
Intel® SOA Products division is part of Intel's Software and Services Group. The SOA Products division delivers innovative platform technologies that are optimized for speed and performance through Intel's multi-core processors and servers. Intel® SOA Expressway is a software application solution purpose-built to implement the functions and high-performance characteristics of SOA/XML architectures. At its core, Intel® SOA Expressway is designed to reduce the processing complexity and overhead of expensive XML operations that commonly occur when routing services across domains. It has been deployed in the most demanding environments and achieved the industry's best price for performance benchmarks.
About IGI Health
IGI leads in developing health care IT solutions focused on connecting trading partners, a critical part of emerging initiatives, such as Health Information Exchanges (HIE), Electronic Medical Records (EMR), and Personal Health Records (PHR). ORBIT® software provides the foundation for custom and packaged portal solutions, such as the ORBIT® Payer-Provider Portal, that allow health care providers, payers, pharmacies, labs, application vendors and financial institutions to reduce administrative costs, improve financial transparency, and enhance healthcare information exchange.
IGI announces PIMA Health Systems' selection of IGI Health to power a single, unified Electronic Data Interchange that will support medical, hospital and dental claims submission to PHS. This gateway will be powered by IGI Health's ORBIT®, a platform that allows health care stakeholders to reduce administrative costs, improve financial transparency, and enhance clinical information exchange. ORBIT® will replace over 20 different electronic submission systems that currently send claims to PHS. By streamlining submission through this single pathway, the goal is to reduce overhead costs and errors related to managing multiple connections.
The ORBIT® Electronic Data Interchange will accept non-standardized electronic claims from providers and institutions, and convert them into secure, HIPAA-compliant formats ORBIT will also route EDI transactions such as Electronic Remittance Advice files, to other trading partners and clearinghouses on behalf of PHS and create a provider portal through which small providers can efficiently submit claims to PHS, check patient eligibility, and receive electronic remittance data. Additionally, the ORBIT® solution is scalable and as PHS expands to serve an increasing number of providers in the area, ORBIT® will scale to help PHS meet the challenge. The county expects 200,000 medical claims to be filed, and 15,000 electronic remittance advice transactions to be submitted by over 5,000 providers annually.
"IGI's Health's ORBIT® is a proven one-stop solution that is poised to meet PIMA Health System's most critical requirement - to create a single, unified EDI - with the ability to adapt as we adapt to provide services to our health care community," says Mark Hart, PIMA Health System's Manager.
"We are excited that ORBIT® has been selected to bring electronic transactions to PIMA County," says Arthur Kapoor, CEO of IGI Health. "IGI Health is committed to bringing cutting-edge tools for revenue cycle management, and to facilitate PIMA Health System's goal to reduce administrative expenses by streamlining health care transactions across their system."
About PIMA County
Pima Health System is part of Pima County Government, under the authority of the Pima County Board of Supervisors. PHS operates three main programs: an acute/ambulatory managed care organization in Pima County; a long term care (LTC) managed care program in Pima County and Santa Cruz County; and a non-medical model of home support programs called the Community Services System in Pima County. PHS provides services directly through PHS staff and contract professionals and utilizes the services of numerous contracted independent health care providers and group practices. Ancillary services, specialty services and social services are provided through contracts with a variety of health care providers and community agencies
About IGI Health
IGI leads in developing health care IT solutions focused on connecting trading partners, a critical part of emerging initiatives, such as Health Information Exchanges (HIE), Electronic Medical Records (EMR), and Personal Health Records (PHR). ORBIT® software provides the foundation for custom and packaged portal solutions, such as the ORBIT® Payer-Provider Portal, that allow health care providers, payers, pharmacies, labs, application vendors and financial institutions to reduce administrative costs, improve financial transparency, and enhance healthcare information exchange.
IGI announces that Wood Mackenzie -- a global leader in offering research and consulting expertise to the energy, mining and metals industries -- has selected IGI Health to implement the ORBIT® Enrollment, an online benefits management system. This system allows Wood Mackenzie's employees to opt into new benefits programs; track yearly changes to their benefits; communicate with human resources departments; calculate payouts for life, long-term disability, flexible savings, and health savings accounts; and transfer their benefits eligibility information directly to providers. Currently, such activities are conducted manually; by adopting an electronic platform, Wood Mackenzie will reduce administrative costs, simplify the enrollment process, and improve the delivery of benefits and services to its employees.
The ORBIT® Online Enrollment application can interface directly with both Human Resources Management Systems and external applications, which will eliminate any excess costs related to updating legacy systems. Additionally, the software is implemented in a SaaS model (software as a service), thereby streamlining application management.
"Wood Mackenzie's success has been built on our people's experience and intelligence," says Steven Sfamenos, Wood-Mackenzie Americas Head of Human Resources. "We're proud to offer our employees IGI's ORBIT® Enrollment Application, which will provide seamless electronic access to their benefits options."
"The ORBIT® solution can be reconfigured and customized to meet the specific needs of Wood Mackenzie's employees," says Arthur Kapoor, CEO of IGI Health. "IGI is happy to transform a cumbersome process into a successful information exchange for a respected, world market leader."
About Wood Mackenzie
Wood Mackenzie has been providing its unique range of consulting services and research products to the Energy, Metals, & Mining industries for over 30 years. With our foundation in quality analysis, our detailed industry understanding and our wealth of experience, Wood Mackenzie is able to offer clients a unique skill combination that sets us apart from other solution providers. Our market proposition is based on our ability to provide forward-looking commercial insight that enables our clients to make better business decisions.
About IGI Health
IGI leads in developing health care IT solutions focused on connecting trading partners, a critical part of emerging initiatives such as Health Information Exchanges (HIE), Health Information Networks (HIN) and Electronic Health Records (EHR). ORBIT® software provides the foundation for custom and packaged portal solutions, such as the ORBIT® Affiliated Physicians Portal, that allow health care consumers, providers, payers, pharmacies, labs, application vendors and financial institutions to reduce administrative costs, improve financial transparency, and enhance clinical information exchange. IGI provides IT and BPO services that enable organizations to integrate diverse systems, translate data, enhance workflow, improve administrative efficiencies and meet federal and state mandates for administrative simplification and health information exchange.
Atlanta-based MedsFile.com announced today that it will integrate the IGI ORBIT® platform to power their enhanced Personal Health Record. IGI's ORBIT® will enhance the ability for MedsFile subscribers to easily and securely exchange their medical information with their health care providers and other key stakeholders within their health care community, such as pharmacies, labs and health insurance plans. By participating in this new service, patients will empowered to: transport their PHR information anywhere and at anytime; control what information is shared and with whom; improve communication with physicians, pharmacists, care givers and loved ones; and make better, more informed health care decisions - before, during, and after the point of care.
MedsFile's Personal Health Record allows subscribers to enter vital personal health information, such as immunization and allergy information into a HIPAA compliant repository. The new integrated version utilizes the IGI ORBIT® platform to allow for portability and secure data exchange with other industry aggregated sources, such as immunization registries and claims data sources. Data exchange will follow federal guidelines for interoperability among other facilities and care providers. Registration for the online service is quick and easy and can occur in a matter of minutes with subscription costs around $9.99 to $14.99 a month for a typical plan. MedsFile's PHR can be accessed, added to, or printed from the Web anytime, anywhere.
MedsFile was founded in 2004 by CIO Mark Holland as a way for consumers to begin to take charge of collecting and managing their own personal and family health information as the medical community seeks out an agreement on a common method and platform for tracking and exchanging health information. "With the IGI ORBIT® integration, MedsFile's PHR can now act as that common platform," Holland says, "and an engine that powers smarter, better delivery of health care services initiated by both the patient and the practitioner. Consumers will be able to come to our site, grant permission for us to gather their medical data, and subsequently view their medical records online like a credit report. It's revolutionary."
"Providing the secure portability and interoperability of Personal Health Records is a top priority in the industry," said Arthur Kapoor, CEO of IGI Health. "By integrating the power of IGI's ORBIT® platform, MedsFile will be able to offer premium interoperable service to their client base and IGI is proud to work with a team that is dedicated to improving the lives of patients."
About MedsFile
MedsFile aims to improve the overall health care community by providing access to and portability of a patient's electronic medical records; become the pre-eminent global facilitator of a patient's electronic medical records derived from multiple health care sources easily accessed by patients and patient-approved entities; and strive toward excellence, accuracy and the highest level of customer satisfaction by leveraging discipline, professionalism, integrity and innovative technology.
About IGI
IGI leads in developing health care IT solutions focused on connecting trading partners, a critical part of emerging initiatives such as Health Information Exchanges (HIE), Health Information Networks (HIN) and Electronic Health Records (EHR). ORBIT® software provides the foundation for custom and packaged portal solutions that allow health care stakeholders to reduce administrative costs and enhance clinical information exchange.
IGI . 371 Hoes Lane, Piscataway, NJ 08854 . (732) 271-0600
www.igiusa.com
For more information, please contact:
Sharmila Venkatasubban
Corporate Communications Executive
(Phone) 732-652-1522 (Email) sharmila.v@igiusa.com
IGI announces that one of the largest New York state-owned enterprises has selected IGI Health to implement the ORBIT® Enrollment Program, an online benefits management system. This system allows the provider’s 1800 employees to opt into new benefits programs, track yearly changes to their benefits, communicate with human resources departments, calculate payouts for life, long-term disability, flexible savings, health savings accounts, and transfer their benefits eligibility information directly to providers. Currently, such activities are conducted manually; by adopting an electronic platform, the provider will reduce administrative costs, simplify the enrollment process, and improve the delivery of benefits and services to its employees.
The ORBIT® Online Enrollment application can interface directly with both Human Resources Management Systems and SAP applications, which will eliminate any excess costs related to updating legacy systems. Additionally, the software is implemented in a SaaS model (software as a service), thereby streamlining application management.
About IGI Health
IGI leads in developing health care IT solutions focused on connecting trading partners, a critical part of emerging initiatives such as Health Information Exchanges (HIE), Health Information Networks (HIN) and Electronic Health Records (EHR). ORBIT® software provides the foundation for custom and packaged portal solutions that allow health care stakeholders to reduce administrative costs and enhance clinical information exchange.
HIMSS, Chicago, Apr. 7, 2009 - Infotech Global, Inc. (IGI) announced today that after months of planning and training, Meridian Health, a not-for-profit health system in Central New Jersey is piloting the electronic version of the draft Universal Transfer Form (UTF).
The draft UTF was tested with providers in five regions in its hard copy version in 2008. This work was made possible through the cooperative efforts of the New Jersey Hospital Association (NJHA), the Health Care Association of New Jersey and many other provider representatives, stakeholders, the Department of Health and Senior Services and Rutgers University.
While the paper pilot was occurring IGI, a New Jersey based information technology company, worked to create an electronic version of the tool. The search for a health system that had many provider types where the electronic UTF could be trialed led to Meridian.
NJHA and the other partners in this effort thank the nursing and management teams at Meridian's Riverview Medical Center and Riverview Rehabilitation Center, Jersey Shore University Medical Center, Ocean Medical Center, Meridian at Home and Meridian Nursing and Rehabilitation Centers for the time and energy they dedicated to this project.
As the pilot moves forward, so too does the work with DHSS to develop the regulations that will govern the implementation of the UTF statewide for all providers licensed by DHSS. NJHA is working closely on this important aspect of the project.
In addition, NJHA will continue to work with the Health Care Association of New Jersey and other stakeholders to keep providers informed about the progress of this implementation, including education on how to use the form.
About Infotech Global, Inc. (IGI)
IGI is a Healthcare information technology solutions provider focused on emerging initiatives such as: Electronic Health Records (EHR), Health Information Exchanges (HIE) and trading partner connectivity to Health Information Networks. We have developed a niche set of portal solutions and connectors for the Healthcare Industry that allows trading partners to leverage our domain expertise to assist in their implementation of revenue cycle and clinical transaction systems. Our ORBIT® portal, exchange and framework has been adopted by health care entities including: healthcare providers and hospitals, patients, employers, health plans and system vendors.
About Meridian Health:
Meridian Health is a family of not-for-profit health care organizations comprising Jersey Shore University Medical Center and K. Hovnanian Children’s Hospital in Neptune, Ocean Medical Center in Brick, Riverview Medical Center in Red Bank, and Meridian Partner Companies that include home health services, skilled nursing and rehabilitation centers, ambulatory care, ambulance services, and occupational health located throughout Monmouth and Ocean counties.
Meridian Health was the first health system in the nation to receive the prestigious Magnet status for nursing excellence, and has repeatedly been named one of the Most Wired and Wireless health systems in the nation and among best places to work in New Jersey. For more information, please visit www.meridianhealth.com
About NJHA:
As the Garden State’s premier statewide healthcare association, NJHA is a leader in advocacy, education and information. It partners with its members to help them provide accessible, affordable and quality healthcare to their communities. Contact regarding this press release should be directed to Theresa Edelstein, 609-275-4102, tedelstein@njha.com
HIMSS, Chicago, Apr. 6, 2009 – Infotech Global, Inc. (IGI) today announced the launch of the ORBIT® Affiliated Physician’s portal, a software solution that provides an efficient way to exchange healthcare information inside hospitals and with health information networks. This solution will allow healthcare providers to be more easily connected to one another so that they can provide better care while benefiting from reduced integration costs.
Until now, the sharing of patient information between healthcare network participants has been hindered by the steep costs and complexities of proprietary data and integration services. Integration between IGI ORBIT® and Intel® SOA Expressway for Healthcare addresses this problem with an efficient, scalable, SOA based solution that connects and translates data as it moves across a healthcare network. IGI ORBIT® utilizes Intel® SOA Expressway for Healthcare to retrieve data for portal display from a variety of hospital systems including EHR, EMR, database, or HL7 based sources.
The solution has already been successfully piloted with several healthcare providers, including at a hospital system and its trading partners in Monmouth County, New Jersey. The Affiliated Physicians portal boasts a return on investment with as little as ten affiliated physician’s connected.
“We are excited about taking this offering to the hospital and IDN market. In this current economy, more than ever, we feel that hospitals must find a way to build closers ties with their affiliated physicians in order to improve the quality of care, while maximizing hospital revenue,” said Arthur Kapoor, CEO of IGI.
“It’s a powerful combination-IGI’s portal framework enables rapid sharing of healthcare information and Intel® SOA Expressway for Healthcare delivers standards-based SOA integration capabilities from a wide variety of legacy healthcare systems,” said Girish Juneja, director of SOA Products at Intel’s Software and Services Group. “In addition, Intel SOA Expressway for Healthcare’s optimization for Intel® multi-core processors as a soft-appliance delivers an outstanding price-for-performance ratio which drives down total deployment costs.”
The IGI ORBIT® portal framework has open capabilities for clinical and revenue cycle transaction sets.
Intel SOA Expressway for Healthcare acts as an interface engine and provides for rapid data exchange, workflow management, and translation to enable data exchange to and from any original format. This advance in software is an example of how technology can help improve patient care and reduce healthcare costs by streamlining information flow.
About Infotech Global, Inc. (IGI)
Infotech Global, Inc. (IGI) is a Healthcare information technology solutions provider focused on emerging initiatives such as: Electronic Health Records (EHR), Health Information Exchanges (HIE) and trading partner connectivity to Health Information Networks. We have developed a niche set of portal solutions and connectors for the Healthcare Industry that allows trading partners to leverage our domain expertise to assist in their implementation of revenue cycle and clinical transaction systems. Our ORBIT® portal, exchange and framework has been adopted by health care entities including: healthcare providers and hospitals, patients, employers, health plans and system vendors.
IGI is proud to be an approved Microsoft HealthVault Consultant. IGI's team developed an integration of our client's Wellness solution to Microsoft HealtVault.
The users of the Wellness portal now have the ability to save their pertinent information in HealthVault and access it securely from anywhere-anytime.
IGI is a Certified Microsoft Partner with core competencies in the healthcare vertical. IGI's flagship healthcare product offering, ORBIT® is also integrated with HealthVault.
IGI's ORBIT® e-prescribing solution enables the electronic exchange of prescriptions between prescribers and pharmacies. This solution eliminates the error-prone manual method by which prescriptions were filled or renewed and ensures that health care professionals are focused on the delivery of care in the most efficient manner. prescription process with a modern, secure, reliable electronic prescription process.
About Surescripts: Surescripts is dedicated to giving healthcare providers secure, electronic access to prescription information that can save their patients' lives, improve efficiency and reduce the cost of healthcare for all. Surescripts is the result of a 2008 merger between the country's two leading health information networks: RxHub and Surescripts. RxHub was founded in 2001 by the nation's three largest PBMs - CVS Caremark Corporation, Express Scripts, Inc. and Medco Health Solutions, Inc. Surescripts was also formed in 2001 by the National Association of Chain Drug Stores (NACDS) and the National Community Pharmacists Association (NCPA).
IGI's ORBIT® financial transaction connectivity solution was further enriched to enables IGI merchant partners to utilize the Skipjack Transaction Network to ensure complete PCI (Payment Card Industry) compliance. Additional features includes: real time processing, support for all major credit cards, recurring payments, and comprehensive reporting.
About Skipjack: Skipjack Financial Services was formed in 1997 to meet the needs of both the financial community and their merchants for a secure, affordable, feature-rich payment gateway. Skipjack grew rapidly based on its reputation for service excellence and its ability to meet the needs of merchants of any size with payment solutions designed to meet their specific needs.
Octagon Research Solutions has engaged IGI to provide call center services to support its customers by responding to the technical queries. IGI provides 24/7 customer support helpdesk services for various countries across the globe like USA, Canada, Austria, Denmark, Netherlands, Portugal, Spain, Sweden, Australia, South Korea, Hong Kong and New Zealand.
IGI customer service solutions delivers superior customer service experience through multiple communication channels such as Inbound calls, Outbound calls, Voice mail and E-mail support. Our solution achieves expertise and manages resources efficiently and effectively through:
November 17, 2008 – San Antonio, Texas - Infotech Global Inc. (IGI), a leading IT services and solutions company providing innovative, cutting-edge technologies to Fortune 500 corporations across the country, announced today, Ms. Sita Kapoor, Chief Information Officer of IGI will moderate the panel Trends in Information Technology at the 54th Annual Employee Benefits Conference, November 17 – 19, 2008 in San Antonio, Texas. Panel presenters include Ms. Shelley B. Dixon, Associate Dean and Director of Outreach, Center for Distance Learning, Empire State College and Mr. Michael Merrill, Ph.D., Dean, The Harry Van Arsdale Jr. Center for Labor Studies, Empire State College, SUNY. The 54th Annual Employee Benefits Conference is the largest gathering of employee benefits representatives in the nation and brings together more than industry experts from trust funds, corporations, public employee groups and professional advisory firms.
More information about the conference can be found at www.ifebp.org
ARC Group Associates has engaged IGI to provide software solutions and data translation services to convert their clients’ healthcare institutional claims (X12 837i) and healthcare payment (X12 835) files into ARC Group’s legacy formats. IGI will also provide ongoing support and services to ARC Group’s existing clients.
IGI has been engaged to supply technical expertise in the form of project based IT development solutions. This leading biopharmaceuticals company is focused on the discovery, development and potential commercialization of fully human antibody-based therapeutics for autoimmune and infectious disease. The initial project involves an application in Microsoft Sharepoint and is expected to begin around August 20th
Octagon Research Solutions, has engaged IGI to provide outsourced software development services. Octagon Research Solutions is a leading development partnering organization, providing regulatory services to the life sciences industry. Octagon has four strategic lines of business that include Regulatory, Clinical, Process Consulting and Software solutions. Under the initial project, IGI will establish a technical development team to enhance and application used for its clients clinical trials.
See Intel's official press release below for more details:
New Intel Software Connects Health Networks, Enabling Key Data Sharing in Clinical Settings
'Expressway' Software Will Help Healthcare Providers Reduce Integration and Interoperability Costs and Improve Care
WORLD HEALTH CARE CONGRESS, Washington, D.C., April 21, 2008 - Intel Corporation today announced Intel® SOA Expressway for Healthcare, software that provides an efficient way to exchange healthcare information inside hospitals and with health information networks. The product will allow healthcare providers to more easily connect with one another so that each can provide better care while benefiting from reduced integration costs.
Until now, the sharing of patient information among healthcare network participants has been hindered by the steep costs and complexities of proprietary data and integration services. Based on Service Oriented Architecture (SOA), Intel SOA Expressway for Healthcare offers a cost-efficient solution to this problem by providing an efficient and scaleable way to translate, process and connect any data format across a healthcare network.
In addition, Intel has created a group of validated independent software vendors (ISVs) that provides best-of-breed capabilities to deploy a complete health network powered by the Intel SOA Expressway. Current validated ecosystem vendors include Apelon, Infotech Global (IGI), Initiate Systems, Oracle and Red Hat. Services provided by these vendors include controlled medical vocabulary translation, clinical patient portal applications, enterprise master patient index, clinical data repository and operating system support. The validated ecosystem helps complete next-generation SOA architecture for healthcare data interoperability.
The software solution has been successfully piloted with several healthcare providers, including at a hospital network in Shanghai. "Intel SOA Expressway for Healthcare solved a very difficult hospital integration scenario for us," said Shen Ping, general manager of Health Services Division at Wonders Information Co, the systems integrator deploying the Shanghai health network. "We were surprised to see that it was able to meet our performance requirements for daily synchronization of nearly a million hospital records in a short amount of time."
Intel SOA Expressway for Healthcare provides the performance of a hardware appliance in a software form factor that offers native message acceleration for rapid data exchange, workflow management and translation to enable data exchange to and from any original format. This advance in software is an example of how technology can help improve patient care and reduce healthcare costs by streamlining information flow.
"Intel has developed the SOA Expressway for Healthcare as a platform that can be used with a wide variety of existing IT environments to provide world-class integration regardless of the specific electronic medical records and other software platforms used at individual healthcare facilities," said Renee James, vice president and general manager of Intel's Software and Solutions Group. "We also leveraged the SOA architecture to drive down costs, which has enabled Intel to offer our solution at prices comparable or below other solutions in the market."
In order to make Intel SOA Expressway for Healthcare as versatile as possible, Intel designed it as a flexible product offering that can stand alone as the gateway to and from a community health information network or can be bundled as part of an ISV solution.
Intel Software provides resources, technologies, products and services developers need to create innovative products and industry-leading software solutions designed to run best on Intel platforms.
About Intel
Intel, the world leader in silicon innovation, develops technologies, products and initiatives to continually advance how people work and live. Additional information about Intel is available at www.intel.com/pressroom and blogs.intel.com.
About Infotech Global, Inc. (IGI)
Infotech Global, Inc. (IGI) is a Healthcare information technology solutions provider focused on emerging initiatives such as: Electronic Health Records (EHR), trading partner connectivity to Health Information Networks and Exchanges, and the National Provider Identifier (NPI) and Index. We have developed a niche set of portal solutions and connectors for the Healthcare Industry that allows trading partners to leverage our domain expertise to assist in their implementation of revenue cycle and clinical transaction systems. Our ORBIT® portal, exchange and framework has been adopted by health care entities including: health plans, system vendors, healthcare providers and hospitals.
Our implementation services are packaged to reflect our business philosophy, which is to build our practice around our customers' business, rather than engaging a customer with a prescribed set of solutions, we draw upon a wide range of IT skills and industry expertise to tailor an optimal solution that meets our customers' business workflow needs.
IGI is headquartered in Piscataway, New Jersey and can be contacted for more information at 800-444-0278 X1518, info@igiusa.com, or visit our website at www.igiusa.com.
HealthEdge, Inc. provides health plans, TPAs, PPOs, reinsurance carriers and insurers of all sizes with unique software products to position them for success. With patented, next-generation technology, HealthEdge enables payor organizations to pursue innovative, new strategies to grow revenue, decrease costs and improve the quality of healthcare. The initial project that IGI will develop is to provide reporting system analysis and development. HealthEdge, Inc. provides health plans, TPAs, PPOs, reinsurance carriers and insurers of all sizes with unique software products to position them for success. With patented, next-generation technology, HealthEdge enables payor organizations to pursue innovative, new strategies to grow revenue, decrease costs and improve the quality of healthcare. The initial project that IGI will develop is to provide reporting system analysis and development.
IGI received Gold/Silver certification from Global E Telecom, Inc. (GETI) for electronic check processing through the Fastcheck Network host specifications on the ORBIT® portal. IGI recently enhanced the ORBIT® portal, Medpay module, to allow automated check payment. IGI programmed a check reading device which connects to the USB port of the desktop. Checks can be swiped through the reader and the data auto populates into the portal entry screen, thus eliminating data entry errors and increasing productivity.
Carolina Crescent Health Plan, Inc., a Nonprofit Medicaid Managed Care Organization, was formed for the sole purpose of effectively coordinating and improving the healthcare of Medicaid enrolled persons in South Carolina. As per the agreement, IGI will deploy its ORBIT® portal to include member eligibility, reporting and panel listing transactions.
Orlando, Florida welcomes the 2008 Annual Healthcare Information and Management Systems Society (HIMSS) Conference & Exhibition, Feb. 24 - 28, 2008, at the Orange County Convention Center. Some 25,000 healthcare industry professionals and 900 exhibitors are expected to attend and learn more about cutting-edge technology and innovative healthcare solutions designed to improve patient care.
Infotech Global Inc.(IGI) will be on the HIMSS exhibit floor at booth # 3788. IGI has been a participant at HIMSS events over the last couple of years. IGI will demonstrate its specialized services and capabilities in the healthcare domain as well as software engineering expertise.
The annual HIMSS conference in the U.S. ranks as one of the largest healthcare IT and management systems gatherings in the world. IGI will showcase its healthcare IT solutions at the booth (# 3788) to assist customers in identifying the right solution for their individual healthcare setting. IGI Staff will be available to discuss the services with interested customers so that they better understand the IT needs and how IGI can assist them. IGI will also showcase how it has delivered software projects using Agile Development methodologies using an onsite-offshore delivery model.
Viocare Technologies, Inc., a leader in developing tools that assess, monitor, and generate personalized feedback for managing patients' dietary and physical activity habits has contracted with IGI to offer outsourced technology development services. The initial project that IGI will develop involves re-engineering web-based applications to create a tighter workflow and common functionary between the services. The toolsets are used to analyze diet and activities based on questionnaires and nutritional consultation visits. In addition, the two companies will partner to co-market the Viocare Wellness program and the IGI ORBIT® Portal solution to employers and healthcare organizations.
The 2007 National Plan Automation Group (NPAG) Conference being held at Chicago, Illinois from September 23 through September 26, 2007 is co-sponsored by Infotech Global Inc. (IGI). The conference themed "Breezing through EDI in the Windy City" is being hosted by the BCBS of Illinois. NPAG is a national event and is attended by senior executives from various BCBS Plans, their affiliates and partners from across the country. IGI has provided healthcare payer, provider solution vendors and other solution providers cost effect solutions for over a decade now our participation is in continuation to our effort to build and establish a leadership role in this domain.
During the conference, IGI will showcase tools, solutions and case studies of how our teams have reduced cost burdens on healthcare companies by leveraging our expertise and execution capabilities. Some of the solution case studies that will be demonstrated will include leading edge implementations for new and emerging concepts in the healthcare domain. IGI will also showcase its software engineering and development capabilities including how clients have engaged our agile teams to offer cost efficient solutions to their customers.
This event will be attended by key members of IGI's healthcare and software solutions practice.
Baltimore, MD (May 2007): Infotech Global Inc. (IGI) is a co-sponsor for the 2007 16th Annual WEDI National Conference held from May 14th to May 17th at the Inner Harbor in Baltimore, Maryland. This year, industry experts will provide key information and case studies on current issues in the healthcare industry. Topics will include HIPAA Implementation, including Transactions, NPI, Attachments, Privacy and Security; Interoperability issues; Health ID Card; EHRs; and RHIOs.
The conference will kick off with a pre-conference event entitled "Mastering Healthcare Identifiers: Provider, Patient and Plan Identifiers for HIPAA and Beyond". The conference also includes a special post-conference workshop entitled "How CORE Certification Is Changing Eligibility Transactions".
In keeping with the theme of the conference IGI is featuring its ORBIT® solutions framework aimed at Commercial, National, Regional and State Payers. The ORBIT® framework consists of many customizable modules for Payer-Partner connectivity; these can be retrofitted to meet specific client requirements. IGI will also feature case studies of several projects that it has undertaken and successfully delivered for healthcare companies.
The Healthcare Information and Management Systems Society (HIMSS) is the healthcare industry's membership organization exclusively focused on providing leadership for the optimal use of healthcare information technology (IT) and management systems for the betterment of human health.
In keeping with the theme of the conference IGI is showcasing its modular solution - ORBIT® solution aimed at Commercial, National, Regional and State Payers. ORBIT® consists of many customizable modules for Payer-Partner connectivity; these can be retrofitted to meet specific client requirements. IGI will also showcase case studies of projects that it has undertaken and successfully delivered for healthcare companies.
Infotech Global Inc. (IGI) is pleased to particpate in the 2006 WEDI Fall Conference held from November 6-9, 2006 in Phoenix, AZ. The conference held at the Hyatt Regency, addresses front line issues of primary concern to the healthcare industry. Industry experts provide key information and case studies on issues such as: HIPAA Implementation, including Transactions, NPI, Attachments, Privacy and Security; Interoperability issues, EHRs; and RHIOs.
IGI is pleased to announce that it will be one of the corporate co-sponsors of the 2006 Annual Sabrix Users Conference in Berkley, CA.The Claremont Resort & Spa is the site of this year's event. The conference attracts users from across the US to come and understand new developments in the product, Tax implementation, federal and international tax changes. IGI, one of the partner sponsors, is also sponsoring the Wine Tasting event on September 19 as part of the pre-conference activities. Various speakers will cover topics such as, tax, products and services, technical, and strategic business process topics. Sabrix will offer specific customer roundtable sessions and a fun excursion event so attendees can network with others with similar interests.
IGI will showcase its unique capabilities in this specialized area. IGI will also demonstrate the methodology and engagement models that we have successfully deployed with our customers.
- State-of-the-art technology will enable physicians and hospitals to process credit card and ACH transactions via PMS integration or Portal solutions. This technology not only addresses the shift to private pay revenue in the front office but also post adjudication balances in the back office -
DALLAS and SOMERSET (July 7, 2006) — TRANSFIRST Health Services, Inc. a division of TRANSFIRST HOLDINGS, INC., a leading provider of credit card processing services and payment enabling technologies, and INFOTECH GLOBAL, INC., (“IGI”), a premier service and solution provider to the healthcare industry serving physicians, hospitals, system vendors and payers, today announced a partnership that will provide IGI customers with credit card and ACH processing capabilities. The partnership will link the TRANSFIRST payment processing system to IGI’s vendor, provider and payer applications improving efficiency and work flow in provider offices replacing archaic stand alone POS systems. The partnership will vastly improve efficiency in handling co-pay and post-adjudication payment from patients. Staff in the physician’s office will benefit from system wide access so critical in revenue cycle management in collecting patient balances in a post adjudication environment.
The new service combines TRANSFIRST’S processing capabilities for credit card and ACH, manual and automatic recurring payments, and custom reports with IGI’s custom solutions. Delivering either full integration or Portal solutions IGI will add TransFirst credit card and ACH processing to its acclaimed product suite. Physician or Hospital staff will have access to credit card and ACH payment processing anywhere within their facility or wherever access to the internet exists.
“At IGI we recognized the current shift in healthcare transferring financial responsibility from payers to patients has resulted in a need to deliver sophisticated system wide solutions to maximize revenue. Providers historically have focused the majority of their solutions to collecting third party payment. With private pay approaching 35% of a provider’s A/R a greater focus has been placed on collecting from the patient,” states Arthur Kapoor, IGI Founder and CEO. “At IGI market intelligence is our forte enabling us to deliver solutions which increase cash flow and reduce costs”.
Christy Corey, President for TRANSFIRST’S Health Services division explains, “Our partnership is an example of two customer centric organizations listening to the market and delivering state of the art technology which addresses the growing trend of private pay. Stand-alone products although useful fall short in efficiency in the complex environment of a healthcare practice. We envision the same migration path for credit card as eligibility has taken in provider offices. The same inefficiencies that plagued POS eligibility solutions exist with credit card. Through the power of the Internet and IP solutions or full integration healthcare providers will realize productivity and work flow gains. Healthcare has been lagging in certain segments of technology especially in the aspect of payment processing. Business owners in food or home improvement industries can process payments from consumers via a fully integrated system yet the most advanced healthcare system is the world still utilizes stand alone systems. We believe our newly formed partnership with IGI addresses this situation.”
About InfoTech Global, Inc.
Infotech Global Inc. (IGI) brings
several years of experience managing
large, complex IT projects for Fortune
1000 companies, as well as State and
Federal entities. We have established
a large repertoire of proven project
management practices for effective
and efficient solutions in a number
of verticals. IGI works with, and
not for, our Clients – the relationships
we build today will have a greater
impact to end-users who use technology
on a day-to-day basis. We provide
a broad range of services that reflect
a widespread demand in the IT marketplace.
Our services are packaged to reflect
our business philosophy, "We
build our practice around our customers'
business.” Rather than engaging
a customer with a prescribed set of
solutions, we draw upon a wide range
of IT skills and expertise to tailor
an optimal solution that meets our
customers' strict requirements. Established
in 1995, we have been handling on-site;
off-site and offshore software development
projects providing complete post development
system support and service. IGI has
its wholly owned offshore development
center in the second Silicon Valley
-- Bangalore, India. Our core competency
comprises of design, development,
and maintenance of software applications,
all within the guidelines of ISO 9001
standards. Transaction sets include
claim translation/submission, claim
status inquiry / response / ERA, eligibility
inquiry/response, referral add/inquiry/response/enrollment
and now credit card and ACH. The switch
processed both batch and real time
transactions. For additional information
about IGI please visit www.igiusa.com
or call Rey Wolfarth, Director, Marketing
at 732-652-1515.
About TRANSFIRST
A premier provider of transaction
processing services and payment enabling
technologies, TRANSFIRST offers a
first-rate suite of products and services
and customized processing programs
uniquely tailored for the special
business needs of financial institutions,
independent sales organizations and
agents and its referral and reseller
partners. Through its in-depth industry
knowledge, partnership strategy and
innovative solutions, TRANSFIRST provides
a specialized approach to transaction
processing for healthcare providers,
public entities, online and other
non-traditional merchants, as well
as brick and mortar retailers. Founded
in 1995, TRANSFIRST is a market leader
in strategic mergers and acquisitions,
which has allowed the company to gain
significant market share and world-class
expertise in growing and profitable
industry segments. Built on a platform
of personal service, customer commitment
and flexible pricing, TRANSFIRST is
headquartered in Dallas, Texas, and
has operations facilities in Louisville,
Colo., Omaha, Neb., Kansas City, Kan.,
Newport Beach, Calif., Milwaukee,
Wis. and Langhorne, Penn. Company
wide, TRANSFIRST currently processes
approximately $22 billion in annual
sales volume for more than 160,000
merchants and more than 965 financial
institutions. TRANSFIRST can be reached
at 1-800-745-2659 or at www.TRANSFIRST.com.
Baltimore, MD (May 2006): Infotech Global Inc. (IGI) co-sponsored, the 2006 15th Annual WEDI National Conference held from May 22nd to May 26th, 2006 in Baltimore , Maryland. The conference held on the Inner Harbor, in Baltimore, Maryland addresses front line issues of primary concern to the healthcare industry. Industry experts provide key information and case studies on issues such as: HIPAA Implementation, including Transactions, NPI, Attachments, Privacy and Security; Interoperability issues, EHRs; and RHIOs.
The conference was kicked off with two concurrent pre-conference events. One will be an NPIOI Education Forum, and the second a Health IT Certification Pre-conference. The event will conclude with a special post-conference session, a CAQH CORE Educational Workshop.
In keeping with the theme of the conference IGI showcased its ORBIT® solution aimed at Commercial, National, Regional and State Payers. ORBIT® is a Payer-Partner connectivity portal which eliminates the need for per member per month (PMPM) or transaction fees.
The 2006 National Plan Automation Group (NPAG) Conference held at Napa Valley, California from April 2 through April 5, 2006 was co-sponsored by Infotech Global Inc. (IGI). The conference themed "EDI Uncorked: Beyond Administrative Transactions" was attended by senior executives from various BCBS Plans, their affiliates and partners from across the country. In keeping with the conference theme IGI launched its ORBIT® solution aimed at the Commercial, National, Regional and State Payers.
The NPAG conference was hosted by Blue Shield of California and was geared toward EDI and Provider Education personnel who interface with providers and vendors. The conference featured Plan Share discussions, latest technology implementations, successful HIPAA implementation plans and breakout sessions that focused on a variety of specific issues.
During the conference, ORBIT® emerged as the only Payer connectivity portal which eliminated the need for per member per month (PMPM) or transaction fees. The feedback received on ORBIT® was very promising with several Blue Cross Executives showing active interest in this unique offering.
IGI has been re-engaged by one of the World's most trusted On-Demand Access Provider.
Expanding the existing relationship, our client decided to engage us for updating its Total Cost of Ownership (TCO) application used for its customers. This application allows our client to clearly explain the benefits of deploying its infrastructure solution to their customers, thereby shortening the sales cycle and speeding deal closures. IGI has also been engaged to re-brand one of the websites for this client.
IGI has completed the technical implementation of 3rd party access to the Delta Dental of Arizona member eligibility system. The IGI switch will handle a combination of 270/271 and legacy format translations allowing for a HIPAA compliant transaction set.
IGI has completed the technical implementation of 3rd party access to the Emdeon member eligibility system. The IGI switch will now be able to process Medicare A & B transactions as well as other commercial carriers connected to the Emdeon network.
Virginia Premier Health Plan recently implemented IGI's web based customer project tracking system, ORBIT®. ORBIT® will allow for Virginia Premier to monitor and track all requests/enhancements related to their provider portal and website. Orbit® will also allow management users access to on demand reporting to manage the user base on the provider portal.